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COVID-19 (Coronavirus) Update: Logitree is here to help your business get through these difficult times. Contact a Logitree technician for free assistance with business-critical issues* over the phone and/or Internet, worldwide, for the duration of this pandemic. |
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In the event your system's users are not completely self-sufficient when it comes to dealing with technical difficulties when they arise, and there is no "go-to person" on staff to assist them, your business will likely find Logitree's Help Desk services appealing. Built on the experience gained through our system integration and maintenance services, Logitree's Help Desk services provide resolutions to the full gamut of issues encountered by today's business users. Billing options are flexible, with cumulative hourly charges in 5 to 15 minute increments, billed periodically from weekly to monthly, to suit your business's needs. Logitree's on-demand Help Desk availability can be adjusted to your business needs, up to 24/7, via standard communications channels such as:
Arrangements can also be made for on-site presence of Logitree technicians as needed. During the course of any customer relationship, notes detailing symptoms reported by users and steps taken to resolve the issues are entered into Logitree's proprietary database and provided in periodic invoices. This inherently creates a custom knowledge base for each customer, which can be obtained for internal use. |
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