Technical Support

Windows®, macOS™ X, Linux®, Chrome OS™, Android™, iOS™, Windows Phone®, Blackberry® platforms:

Obtain remote assistance by installing a managed service provider client for your platform - this will remain installed and active, persisting across reboots:
Windows
macOS (Mac)
iOS (iPhone)
Android - step 1
Android - step 2
Linux

Obtain remote assistance by running a remote desktop sharing program (choose platform - this will only be active on a per-use basis

Submit relevant information about your technical support case (see Logitree's privacy policy).

Case ID:	provided by your Logitree technical support representative
Name:
Position:
Company:
Address:
City:
State:
Zip:
Phone:	check box if you accept text messages at this number
E-mail address:

Access the unsecured technical support shared folder (no password required) to download case-specific files (contents are stored only briefly). Uploads to this folder can be performed by opening the URL in Windows Explorer/File Explorer.

Access the password-protected technical support shared folder to upload or download sensitive case-specific files (contents are stored only briefly)
The current password for this resource can be obtained verbally from your sales rep or via text message to the SMS number specified in your account billing options.
After you have submitted the SMS number there and it has been validated, the password can be requested when submitting this form by enabling the check box below:

Please send the current password for the technical support shared folder to the SMS number associated with my account

Notes:

Equipment Identification - hover over titles for instructions

Manufacturer:

Model:

Serial Number:

Computer ID Utility Click the appropriate link for your architecture to download the Computer ID Utility to the location of your choice. Navigate to that location and double left-click on the file named "IDmachine-win.exe". A Notepad window will open containing details of your computer. Copy and paste the entire contents into the "Notes:" field of this form.
32-bit	64-bit

Memory ID Utility Click the appropriate link for your architecture to download the Memory ID Utility to the location of your choice. Navigate to that location and double left-click on the file named "IDmemory-win.exe". A Notepad window will open containing details of your computer. Copy and paste the entire contents into the "Notes:" field of this form.
32-bit	64-bit

Computer Profiler (Windows) Click the appropriate link for your architecture to download the Computer Profiler Utility to the location of your choice. Navigate to that location and double left-click on the file named "ComputerProfiler-win.exe". A Notepad window will open containing details of your computer. Copy and paste the entire contents into the "Notes:" field of this form.
32-bit	64-bit

Computer Profiler (Mac OS X) Click the link to download the Computer Profiler Utility to the location of your choice. Type "terminal" in Spotlight and click the Terminal icon. Type "chmod 755 " (be sure to include a space after 755) in the Terminal window. Navigate to the download location and drag the icon for the file named "ComputerProfiler-mac.command" to the Terminal window, press Enter. Double-click the icon for the file named "ComputerProfiler-mac.command". If you are presented with a window that says ""ComputerProfiler-mac.command" is an application downloaded from the Internet. Are you sure you want to open it?", click the Open button. Click the Apple icon in the MenuBar, click System Preferences, click Security & Privacy. Click the "Open Anyway" button under the section "Allow apps downloaded from", on the General tab. See http://support.apple.com/en-us/HT202491 for more details on this procedure. A TextEdit window will open containing details of your computer. Copy and paste the entire contents into the "Notes:" field of this form.
64-bit
Color-coded utilities have some features that require administrative credentials in order to take advantage of them, but most features are available when run as a standard user. Uilities for Windows® require Windows Vista® or later and PowerShell™ 3.0 or later... Authentic PowerShell™ versions can be obtained from microsoft.com: v2.0 v3.0 v4.0 v5.0 v5.1

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*Eligibility for business-critical status will be evaluated on a case-by-case basis, in Logitree's sole discretion. You will have the option of obtaining technical support for issues deemed NOT to be business-critical, which will be billed at Logitree's normal rates.

Logitree invites you to schedule a free initial on-site system analysis. Your precise needs will be identified, as well as the appropriate solution and its cost.

Contact Information